FAQ

 

WHICH KEYWORDS TO USE WHEN SEARCHING FOR PRODUCTS?

• You can search using any codes or product names in English or Latvian. You can also search by dimensions. For example, when searching for a bushing or seal, enter 48-65-18.5, 48x65x18.5, or 48*65*18.5.

CAN IT HAPPEN THAT THE SEARCHED KEYWORD DOES NOT APPEAR ON THE PRODUCT CARD?

• Yes, this can happen. Some product note fields are hidden in the system and contain alternative codes not displayed on the product card. Searching by these codes will still help you find the product.

CAN THE SYSTEM OFFER PRODUCTS THAT DO NOT MATCH YOUR SEARCH?

• Yes, this can happen. The system may suggest products that have your searched code mentioned in additional notes. For example, if you search for steering finger 601221, it might also suggest finger protector 601223.1-A, or your code may be part of a longer code.

HOW TO NARROW THE CATEGORY OF SEARCH RESULTS?

• Use the dropdown menu in the search bar to specify a category, e.g., Forestry Equipment, Lifting Equipment, or any other machinery, or only “All Alternative Spare Parts.”

• If you type a keyword but don’t press Enter immediately, a category preview will appear after a few seconds. You can then filter by manufacturer, specific type of equipment, or select a specific product to view its card.

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Catalogs

PRODUCT AVAILABILITY

IS THE STOCK LEVEL ACCURATE?

• Yes, the stock shown is real and updated within 15 minutes.

HOW TO FIND OUT THE DELIVERY TIME IF THE PRODUCT IS NOT AVAILABLE IN INTRAC WAREHOUSES?

• Submit an order for the product(s) you want and add a comment: DELIVERY TIME? A manager will contact you.

• Or contact your regular spare parts manager directly.

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Registration

CAN A NON-REGISTERED CUSTOMER (GUEST) ORDER PRODUCTS IN THE ONLINE STORE?

• No, registration or activation of a user account is required. Guests can only view product availability and prices.

HOW QUICKLY CAN AN ACCOUNT BE REGISTERED OR ACTIVATED TO PLACE THE FIRST ORDER?

• Information is automatically updated in the system within 24 hours. Once the Intrac representative confirms and activates your account, you will be notified.

DO EXISTING INTRAC LATVIA CLIENTS NEED TO REGISTER?

• No, if you already have an email receiving Intrac invoices. Use the “RESET PASSWORD” button instead.

CAN MULTIPLE USERS BE CREATED FOR ONE COMPANY?

• Yes, additional sub-accounts with different emails can be created from the main activated account.

WILL CHANGES TO PROFILE INFORMATION UPDATE THE DETAILS ON DELIVERY NOTES?

• Profile changes update the user account, but do not change company legal details. To update legal information, contact Intrac Latvia; it must match UR and VID registration records.

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Placing Orders

DO CLIENT CONTRACT DISCOUNTS APPLY IN THE ONLINE STORE?

• Yes, client discounts are maintained and can be combined with online store-specific discounts. Registered users will see product prices reflecting their discount. Prices can be displayed including or excluding VAT.

CAN AVAILABLE PRODUCTS BE ORDERED BY PHONE OR EMAIL WITH A MANAGER?

• Yes, payment can be made at any branch, in cash or by card.

CAN AN ORDER BE CANCELLED?

• Yes, you can cancel from your profile until the order is processed, or by phone until payment is made or the delivery note is issued.

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Payment Methods

WHAT PAYMENT METHODS ARE AVAILABLE IN THE ONLINE STORE?

• Only bank transfer after receiving a PREPAYMENT INVOICE by email.

DO CLIENTS RETAIN POSTPAYMENT TERMS IF THEY HAVE AN EXISTING CONTRACT WITH INTRAC LATVIA?

• Yes, postpayment terms remain. However, a prepayment invoice will still be automatically created for the online order, which can be paid immediately if desired.

• When placing an order in the webshop, only one payment option appears – Prepayment. If you have a postpayment contract with Intrac Latvia and sufficient credit limit, you will receive the product with a delivery note and postpayment.

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Receiving Products

ARE ONLINE ORDERS AVAILABLE AT ALL INTRAC BRANCHES?

• No, only in Riga at Latgales iela 458, or delivered to your address.

HOW TO PURCHASE A PRODUCT TODAY IF STOCK IS SHOWN AT ANOTHER REGIONAL BRANCH?

• Contact the spare parts manager of the relevant branch to complete a regular sale at the checkout with a receipt or delivery note.

HOW LONG DOES IT TAKE TO DELIVER AN ORDER FROM THE RIGA BRANCH IF THE PRODUCT IS IN STOCK?

• 1–2 business days.

HOW LONG TO RECEIVE AN ORDER IF THE PRODUCT IS IN ANOTHER BRANCH?

• 2–3 business days.

WHEN CAN I PICK UP MY ORDER AT THE BRANCH?

• After confirmation from Intrac Latvia, during working hours 8:00–17:00.

WHO CAN RECEIVE THE PRODUCT?

• The registered user of the online store, or any person authorized by Intrac to receive products (a list of authorized persons can be sent to Intrac in forms, by post, or electronically)