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          FAQ

          Product search

           

          1. WHAT KEYWORDS TO CHOOSE WHEN SEARCHING FOR GOODS?

          - You can search by any codes or name in English and Latvian. You can also search by size, for example when searching for bushings or seals type 48-65-18.5, or 48x65x18.5 or 48*65*18.5.

           

          1. COULD IT HAPPEN THAT THE KEYWORD SEARCHED FOR DO NOT APPEAR ANYWHERE ON THE PRODUCT CARD?

          - Yes, it can be - the program has hidden product note fields that contain information about product replacement codes that are not shown on the card, but you can find and buy the corresponding product by searching for them.

           

          1. CAN THE PROGRAM OFFER GOODS THAT DO NOT MATCH YOUR SEARCH?

          - Yes, it can also happen, because the program can also find items for which the note you are looking for is listed as additional information. For example, you are looking for a steering wheel finger 601221, but the program also offers a finger guard rubber 601223.1-A, or the code you entered is only part of a longer code.

           

          1. HOW TO NARROW THE RANGE OF CATEGORIES WHICH WILL FIND MATCHES WITH THE KEYWORD YOU ARE LOOKING FOR?

          - In front of the search field there is a menu where you can specify or search in the category Forestry, Lifting or other machinery, or only in the category All alternative spare parts.

          - If you do not press Enter immediately after entering a keyword, a category preview will open in a few seconds, where you can either select all the products of one manufacturer or open a specific category of equipment type. You can also select a specific item in this window and enter desired tab.

           

          Catalogues

           

          Availability of goods

          1. IS THE STOCK IN THE WAREHOUSE REALTIME AND CORRESPONDING?

          - Yes, there is a real balance in the Intrac warehouse with a time delay of no more than 15 minutes.

           

          1. HOW TO DETERMINE THE TIME OF DELIVERY OF GOODS IF IT IS NOT AVAILABLE IN INTRAC WAREHOUSES?

          - Place an order for the product or all the products you want to order. Make a note on the order comment DELIVERY TIME? And the manager will contact you.

          - Contact the Intrac manager in a way that is convenient for you.

           

          Registration

           

          1. CAN AN UNREGISTERED CUSTOMER ORDER GOODS IN THE ONLINE STORE?

          - No, it is not possible for guest mode. But still you can see the availability and list price of the goods. Client has to register and be activated to use Intrac Latvija web-shop as a customer.

           

          1. HOW FAST IS IT POSSIBLE TO REGISTER OR ACTIVATE AN ACCOUNT AND MAKE YOUR FIRST ORDER?

          - The information is automatically updated in the system within 24 hours, and you will be notified as soon as the Intrac representative has confirmed the data and activated the user.

           

          1. SHOULD AN EXISTING INTRAC LATVIA CUSTOMER ALSO REGISTER?

          - No, if there is an e-mail to which Intrac Latvija invoices are sent. Then click on the RESET PASSWORD button.

           

          1. CAN I CREATE MORE USERS FOR THE COMPANY?

          - It is possible. From the first main account created and activated, it is possible to create additional sub-accounts with other e-mail addresses.

           

          1. WILL CHANGING THE INFORMATION IN THE PROFILE CHANGE THE INFORMATION IN THE INVOICE?

          - Details will not be changed in invoice, in order to change them, you must contact Intrac Latvija and they must match the ones registered with Enterprice Register and State Revenue Service.

          Ordering goods

           

          1. ARE THE INTRAC LATVIA CONTRACT CUSTOMER'S DISCOUNTS STORED IN WEB-SHOP?

          - Yes, the customer's discounts remain, and the specific discounts of the online store can be added / applied in addition. If you are a registered user, the prices on the product cards already appear with your corresponding discount. It is possible to change whether the price is shown with or without VAT.

           

          1. CAN THE AVAILABLE AND LOCATED GOODS ALSO BE ORDERED BY MANAGER BY PHONE OR EMAIL?

          - Yes, you can also pay at any branch on the spot with a card or in cash.

           

          1. CAN I CANCEL THE ORDER?

          - Yes, you can, this can be done from your profile until the confirmation of processing, or by calling until the payment has been made or the GOODS ITEM has been received.

           

          Payment procedure

           

          1. WHAT KIND OF PAYMENT IS AVAILABLE FOR PAYMENT IN THE ONLINE STORE?

          - Bank transfer only upon receipt of PREPAYMENT INVOICE by e-mail.

           

          1. DOES THE CUSTOMER MAINTAIN THE POST-PAYMENT TERMS, IF PROVIDED BY THE AGREEMENT ALREADY CONCLUDED WITH INTRAC LATVIA?

          - Yes, but a prepayment invoice will always be created automatically after confirming your order in the online store, which you can access if you still want to pay immediately.

          - When placing an order in the webshop, there is only 1 payment method in the menu - Prepayment. Feel free to choose the same and place your order. If you have a post-payment agreement with Intrac Latvija with an overdraft limit, you will receive the product with a post-payment invoice.

          Receipt of goods

           

          1. ARE WEB ORDERS BEING ISSUED IN ALL INTRAC BRANCHES?

          - No, only in Riga, Latgales 458, or with delivery to your address.

          1. HOW CAN I PURCHASE A PRODUCT TODAY WHO HAS A BALANCE IN ANY REGIONAL BRANCH?

          - Contact the spare parts manager of the branch to arrange for you to make the usual sales by cash or card.

           

          1. HOW LONG DOES IT TAKES FOR ORDER TO BE DELIVERED FROM THE RIGA BRANCH OF INTRAC LATVIA IF THE GOODS ARE ON SITE?

          - Within 1-2 working days. 

          1. HOW LONG DOES IT TAKES TO RECEIVE AN ORDER IF THE PRODUCT IS AT ANOTHER INTRAC BRANCH?

          - Within 2-3 working days.

           

          1. WHEN CAN YOU COLLECT AN ORDER AT AN BRANCH?

          - After receiving the confirmation from Intrac Latvija, during working hours from 8:00 to 17:00, or in the packmate if order does not require prepayment anymore.

           

          1. WHO CAN RECEIVE THE ORDER?

          - The person registered in the online store, or any person who has applied to Intrac as an authorized person to receive the goods (a list of persons can be sent in the forms sent to Intrac or by post or electronically).

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